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Terms & Conditions

CONDITION OF USE

Disclaimer

Thank you for visiting the Mayer website. Please note that the information contained in this website is for reference only. Mayer reserves the rights to change any information at any point in time without prior notice.

Use of site

This website also contains the Mayer name, trademarks, service marks and trade names. Nothing contained on this site should be construed as granting any license or rights to use any of the above marks without the written permission of Mayer or such party that may own the marks. Unauthorized use of this website and/or materials contained on this website may violate applicable copyrights, trademark infringement or other intellectual property laws.

Links

The Mayer website may contain links to sites that are not maintained by Mayer. We will not be responsible for the content in those sites and cannot guarantee that the information in the sites will not change without notice. Inclusion of a link in the Mayer website does not imply Mayer's endorsement of the site.

Limitations on our liability

By accessing this site, you agree that Mayer will not be liable for any direct, indirect, or consequential loss arising from the use of the information or materials contained either in this website or any web sites linked to this site.

Images

All images contained in the website are for illustration purpose and may vary from the actual products. Mayer will not be liable for any loss arising out of any reliance on the information on the website.

Governing law

The terms & conditions here under shall be governed and construed in accordance with the laws of Singapore.

Exchange policy

No cash refund for products sold
Any exchange must be made within 7 days of purchase with original receipt
Items returned for exchange must be unused and in their original packaging
All sales/promotion items sold are non-exchangeable nor cash refundable.

Cancellation & Refund

FREE cancellation only apply to customer who cancel their order within 1 day from the payment date.

Thereafter, a $10.00 cancellation fees will be imposed after the stipulated time.

For cancellation, please email your order number and reason of cancellation to This email address is being protected from spambots. You need JavaScript enabled to view it.. All cancellation are subject to approval.

Mayer Marketing Pte Ltd reserves the right to cancel any transaction in the event the product is out of stock. In this instance, no cancellation fees will be imposed.

DELIVERY POLICY

Mayer.sg will only accept orders that are delivered to addresses within mainland Singapore including areas in our "Restricted Area List".

Mayer.sg reserves the right to decline delivery to any address with restricted access or is inaccessible. We will ensure that all merchandise are sufficiently wrapped and delivered in proper packaging.

At Mayer.sg, we make every effort to deliver your order on your requested time slot; however, if the delivery cannot be made within the time slot, our logistics provider will contact you to rearrange the delivery.

Mayer.sg will not be responsible for late or non-deliveries under the following conditions:

a. Recipient is not present at the address given within those hours during which delivery was requested to take place.
b. The address given is incorrect.
c. No such person at the given address.
d. No valid contact number was given for us to make reasonable attempts to contact the recipient in order to execute the order successfully.


1.0 Delivery Charges (Per order to a single address)

S/N Descriptions Charges
1 Nett Purchases below SGD $300.00 S $10
2 Nett Purchases above SGD $300.00 Free
3 Reattempt to deliver due to unsuccessful delivery S $50


2.0 Delivery Time and Day

Delivery within Singapore will takes 3 - 7 working days upon order submission & confirmation.

Delivery Schedule Available:

Day Delivery Time
Weekdays (Mon - Sunday)

10pm - 8pm

*All orders submitted after 4pm will be processed on the next working day

3.0 Store Pick Up

For self collection customer, please pickup items within 2 weeks from the date of purchase. Items will be cancel/forfeited after 2 weeks.

PAYMENT

1.1 Sales Order

All Sales Orders submitted to Mayer Marketing Pte Ltd through the Mayer.sg are subject to our acceptance. Sales Order acceptance and the completion of the contract between you and Mayer.sg will take place on the dispatch to you of the purchased Goods, and until that time we reserve the right to reject your Sales Order.

Mayer.sg shall be entitled to cancel or terminate the obligations to fulfill any Sales Order, for any reason whatsoever, even after a Sales Order is confirmed by, and paid for by the customer, with or without notice and we shall not be liable to any party for such termination or cancellation.

In such event, we shall refund to the customer the price of the Goods purchased.

1.2 Payment Terms

Unless otherwise stated, all Prices quoted are inclusive of goods and services tax.

Unless otherwise stated, all payments to be made through the Mayer.sg shall be made using PAYPAL or as we may from time to time allow so and shall be made in accordance with such procedures as we may from time to time specify.

1.3 Age

Only persons aged eighteen (18) and above may submit a request, making an order or purchase or any other form of requisition on this website.

1.4 Payment Processing

Only PAYPAL payment method are accepted at Mayer.sg.

1.5 Using Mayer Friends Discount Code

Only one Mayer Friends Discount Code can be applied to an order. Mayer Friends Discount Code is debited at the time an order is placed. Mayer Friends Discount Code will automatically be redeemed against purchase totals, up to the total purchase amount. In the event where the total purchase value is below the Mayer Friends Discount Code, the excess value of the Mayer Friends Discount Code will not be refunded.

2 Errors on Our Site

Prices and availability of Goods are subject to change without notice. Errors will be corrected where discovered, and Mayer.sg reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after a Sales Order has been submitted and whether or not the Sales Order has been confirmed and your credit card charged. If your credit card or PAYPAL account has already been charged for the purchase and your Sales Order is cancelled, Mayer.sg will issue a credit to your PAYPAL account in the amount of the charge.

Warranty Coverage:

If within 12 months from the date of delivery, this product is proved to be defective under proper use by reason only of faulty design, workmanship or materials. We undertake the repairs, free of charge, for mechanical and electrical defects and applies to repairs and replacements done in Singapore and the Product is used in Singapore. We have the sole option to repair or replace your Product with like kind, quality and specifications. Due to technological advances, the replacement product may be of lower retail value than the original Product. Replacement parts will be new, original or non-original manufacturer's parts that perform to factory specifications of the product at our discretion. 5 years warranty is only applicable for refrigerators' compressor.

Liabilities:

Under no circumstances shall coverage extend to any loss or injury to a person or loss or damage to property or any incidental, contingent, special or any direct or indirect loss and consequential damages including but not limiting to losses incurred due to any delay in rendering service and loss of use during the period that your Product is at an authorized repairer and/or while awaiting parts.

Exclusions from Coverage:

  • Manufacturer's recommended routine maintenance, inspection, cleaning, lubrication, external adjustments and any other instructions to customer.

  • Non-operating and cosmetic items, paint, color, or Product finish – corrosion, rusts and stains; accessories used in or with the Product; external cables and cords; glass and lens; add on options incorporated.

  • Unauthorized modifications made to the Product; altered serial numbers; failure to follow manufacturer's installation, operation or maintenance instructions; repairs perform by non-authorized repairer; any items not affecting the Products' function.

  • Repairs to hardware that has been added after the Product's original purchase.

  • Consumables such as batteries, bulbs, filters, burner caps, trays, fridge receptacle etc and/or parts worn through normal wear and tear.

  • External faults such as wiring, electrical connection or plumbing, piping, improper installation, unauthorized repairs, alterations and modifications, acts of god and other events beyond our control.

  • Repairs necessitated by accidental or intentional physical damage; and/or was used for non-domestic purposes.

  • Burglary, theft, spilled liquids, corrosion, animal and insect infestation, misuse, neglect and abuse.

  • Failure caused by a voltage converter and /or applying incorrect voltage to the Product.

  • Diagnosis where no detect has been found or noted.

  • Repairs and costs effected from 3rd parties.

  • Shipping charges and damage, express service charges, transportation damage, removal, installation or reinstallation of the Product.

For Service Call Mayer Customer Service Hotline at 6542 8383

When the Product failure occur due to an electrical or mechanical defects, you must call the Mayer Customer Service Hotline at 65428383 to report the failure during office hours and our customer service representatives will be ready to guide you through the service process. To expedite service, ensure that you have your contact details readily available before placing the call. If the failure is not reported to us prior to repair, the repair will not be approved.

Onsite Service

Onsite service is valid only for refrigerators, washing machines, dryers, built-in ovens, hobs, cooker hoods, freestanding cookers and dishwashers

PRIVACY POLICY

This Privacy Policy sets out our policy regarding the collection and disclosure of any information you may provide at the point of purchase, in the course of telephone inquiries, upon submission of application forms, etc.

1 Personal Information

By placing your Request, you agree that we may store, process, disclose and use data collected from you for the purposes of processing your Request and delivering your Goods.

2 Your Consent

By providing information to us via the above channels and/or conducting transactions or making applications with us online, you are deemed to have consented to all the terms and conditions of this Privacy Policy, including without limitation terms relating to the collection, use and disclosure of such information in accordance with this Privacy Policy.

3 Use and Disclosure of Information

Mayer.sg does not sell or rent your personal information to third parties. Any information collected would be for internal Mayer.sg usage, including without limitation our marketing and research purposes.

Your personal information may be shared with current or future Mayer.sg entities or subsidiaries, including without limitation our business partners and financial institutions, from time to time. We may also use the information you provide to send you marketing communications. In limited circumstances, Mayer.sg may need to share your information with certain third parties to perform services on our behalf.

We shall take reasonable measures to ensure the confidentiality and security of the personally identifiable information transmitted and to protect it from loss, misuse, unauthorized access, disclosure, alteration or destruction.

4 Changes to our Policy

From time to time it may be necessary for us to review and revise this Privacy Policy. We reserve the right to change this Privacy Policy at any time. Amendments or replacements of the Privacy Policy will be posted on the Website.

5 Direct Marketing

You consent for your personal information to be included in a database for use in direct marketing by us and our related entities or our third party contractors. If you do not wish to receive marketing material from us, you can opt-out or unsubscribe, by contacting us. All emails, SMS and newsletters from this Website allow you to opt-out of further mailings by clicking on the link or responding "unsubscribe".

6 Our Use of Cookies

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with the Website and do not use cookies to record any personal information.

Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server's IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.

Disclaimer

The information, including any promotion, product or service information, contained on this website may be provided for information only, and may not constitute an offer to sell (or the solicitation of an offer to purchase) any product or service at the price stated on this website, nor does it constitute advice on the suitability of any product or service.
While the information contained on this website has been compiled in good faith, no representation or warranty, express or implied is made as to its accuracy, adequacy or completeness. Mayer.sg makes no commitment, and disclaims any duty, to update or correct or to provide notice as to any error or omission in any report or other information contained on this website. Mayer.sg reserves the right to add, modify or delete information on this website at any time. The website may contain links to sites maintained by other organizations, and Mayer.sg does not take any responsibility for the content or functionality of those sites.

THE MATERIALS IN THIS WEBSITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE AND SUBJECT AND PURSUANT TO APPLICABLE LAW, MAYER.SG DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MAYER.SG DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED OR THAT THIS WEBSITE OR THIS SERVER THAT MAKES IT AVAILABLE IS FREE OF ANY VIRUS OR OTHER HARMFUL ELEMENTS.

Indemnity

You agree to indemnify, defend, and hold harmless Mayer.sg, its parent, affiliates, officers, directors, employees, distributors, vendors and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys' fees and costs) that such parties may incur as a result of or arising from (a) any information you (or anyone using your User Account) submit, post, or transmit on or through this website; (b) your (or anyone using your User Account) use of this website; (c) your (or anyone using your User Account) violation of these Terms of Use; or (d) your (or anyone using your User Account) violation of any rights of any other person or entity, including, but not limited to, any copyright, patent, trademark, trade secret or other proprietary rights of any person or entity. Mayer.sg reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with Mayer.sg in asserting any available defenses.

 

Whirlpool corporation has granted Mayer Marketing Pte Ltd permission to use trademarks and copyrighted material for limited purposes.